We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

With regard to canceling or changing orders, you have 12 hours from the time you placed your order to cancel it or request a change. After that, you cannot cancel or change your order for logistical reasons. You have the option to return your order at your own expense once you receive it.

To qualify for a return, the item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Some of our products cannot be returned:

  • Gift certificates
  • Consumable items

To initiate a return, please contact us using our contact form.

To avoid long waiting days and facilitate exchanges, we ask that you write your return email in this format:

  • Title : Return order #0000
  • E-mail order:
  • Reason for return:
  • Photo of products received:

Give us as many details as possible about your order.

You can always contact us with questions about returns using our contact form.

Proof of postage

We strongly encourage you to request proof of postage and follow our return procedure.


A proof of postage can be proof of package delivery, such as a photo of your order at your post office. We strongly encourage you to take a picture of your proof of deposit in case you lose it.

If we ask for the shipping receipt and you don’t have it, we can’t refund your money.

Damages and problems
Check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess and resolve the problem.

The fastest way to make sure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

We will notify you once we have received and verified your return, and let you know if the refund has been approved or not. If the refund is approved, the amount will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and process the refund. All refunds take place within 30 to 90 days.