Common queries answered

Frequently asked Questions

When will I receive my order?

The processing of your order takes 1 to 3 days. The free delivery requires a maximum of 7 to 14 working days from our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

How can i track my order?

A few days after your order confirmation mail, you will receive a shipping confirmation mail.

In this mail, you can find your tracking number that you can use at this link: click here

What is the cost of the delivery?

We deliver our products all over the world for free. No minimum quantity required.

My order is not complete, what should i do?

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.

I did not received my order.

If you have not received your order, please check your tracking link first.

If your tracking shows your order as delivered, it is possible that your letter carrier put your package in your mailbox or in your common package box.

If you still do not have your order, please contact your neighbor who may have picked up your package in your absence.

If you still don’t have your parcel despite all this, please contact us and explain clearly what is happening with your order, indicating your order number and your order address.

Can I modify my order?

it is possible to modify your order until 12 hours after receiving your order confirmation email. This delay may vary depending of our logistic department.

Can i cancel my order?

It is possible to cancel your order until our logistic department hasn’t taken care of your order.

I would like to return an item, is it possible?

If you wish to return a product, please refer to our return and refund policy and follow the procedure indicated.

What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed safe payment methods:

– Credit cards (VISA, AMEX, Mastercard, …)
– Apple Pay
– Google Pay

Are my informations secure?

The “HTTPS” in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which stands for “secure” and which is added to the “http” protocol on the website in the address bar.

TLDR: Yes.

I would like to order a large quantity

For bulk orders, please send us an email and we will do our best to satisfy you.

Can I use multiple discount?


Still need help?

Get in touch with us

    Or via e-mail:
    Via Post : Lord Group LTD
    71-75 Shelton Street,
    Covent Garden,
    London, WC2H 9JQ