Our Happy Team is always ready to help you.

Frequently asked questions about purchases answered

Frequently asked questions

When will I receive my order?

Processing your order will take 1 to 3 days. Free delivery takes our team a maximum of 7 to 14 business days. We make every effort to ensure that you receive your order as soon as possible, without compromising the quality of our goods.

How can I track my order?

Some days after confirming your order, you will receive an email confirming shipment.

In this email you will find your tracking number that you can use on this link: click here

My order is not complete, what should I do?

If your order consists of multiple items, it is possible that they will be shipped separately, depending on available supplies and shipping warehouses. You will receive the rest of your order shortly.

I have not received my order.

If you have not received your order, please check the tracking link first.

If the tracking indicates that your order has been delivered, your mailman may have put your package in your mailbox or common parcel box.

If you still don’t have your order, contact your neighbor who may have picked up your package in your absence.

If, despite all this, you still do not have your package, please contact us and explain clearly what is wrong with your order, stating your order number and your order address.

I want to return an item, is that possible?

If you would like to return an item, please see our return and refund policy and follow the procedure indicated.

Do you still need help?

contact us

    Or directly by mail :


    Or by regular mail:

    Lord Group LTD
    71-75 Shelton Street,
    Covent Garden,
    London, WC2H 9JQ